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Terms and Conditions

Purchasing requirements:

Ammunition buyer must be over the age of 21 years to purchase pistol ammo, 18 years for rifle ammo, and never have been convicted of a felony or adjudicated as mentally defective or been committed to a mental institution. All state, local and federal laws apply. By placing an order on this website you certify that you can legally purchase, receive and own ammunition. Please do not attempt purchase if you are prohibited from buying the item in your area.

Restrictions:  

We will not ship to the following states (and Washington D.C): CA, CT, NY, MA, IL, AK, HI, even with the appropiate license/ID card.

Privacy Notice:

Eagle Rock Inc. will never release any customer information to a third party, unless it is required for a federal investigation, to comply with the law, to enforce our site policies, or to protect ours or others’ rights, property, or safety. Besides reasons listed above for releasing third party information, customer information will only be used by Eagle Rock Inc. to help personalize your shopping experience and improve customer service.

Shipping & Returns

Shipping - We intend to ship all orders within 2-4 business days. Occasionally, other delays may occur but such delays are not common.

Returns & Cancelled Orders - All sales are final, we cannot take ammunition in return that has been in the hands of the public. Exceptions are made for defective merchandise only.
If a shipment is refused by the customer or an order is canceled, the order is subject to up to a 10% restocking fee to cover the lost costs of the transaction. No refund of original shipping charges will be made on refused shipments, or cancelled orders that have been cancelled 48 hours after placement. Return shipping costs are also the responsibility of the customer.

Short Claims - If you have received an order that you believe is short product that was ordered a claim must be filed within 3 days of receiving the package. A photo of the package and contents may be required and other information may be requested as the issue is investigated.. In the event of a lost package or package that shows delivered that you have not received you must report the loss immediately upon discovery of the loss. Shipments that show as delivered that have not been received by you, the customer, must be reported to Eagle Rock Inc. by email in no more than 3 days in order for us to file a loss claim for restitution.